FAQs
About Our Products
Do you sell your own brand of perfumes?
No, we do not create our own perfumes. We are an online retailer specializing in authentic, branded fragrances. Our focus is on offering high-quality perfumes that provide excellent value for money.
How can I check the authenticity of perfumes sold on Sillage Perfumes?
You can verify the authenticity of our perfumes in multiple ways:
- The most basic check is the hologram on the packaging.
- We are preparing an entire series on this topic and you can find the videos here.
- Few brand like Armaf have started coming up with QR codes for their Club De Nuit line, scan the QR code to validate the authenticity of the perfume.
What if I find any issue with authenticity?
If you provide evidence about issue with authenticity within 5 days of receiving the order, we will refund you the entire amount and initiate the return (not applicable for decants). But make sure to take the video of unboxing and have batch number details recoded during unboxing. This is to ensure there is no discrepancy in the item we sent and item you have complaint about.
About Our Store
How do you pronounce "Sillage"?
It’s pronounced as "see-YAHZH."
What does the word "Sillage" mean?
In perfumery, "Sillage" refers to the lingering scent trail a fragrance leaves behind when worn. We love this effect so much that we named our store after it!
When did Sillage Perfumes launch?
We officially launched on March 21, 2025, after months of preparation since late 2024.
Why should I choose Sillage Perfumes over Amazon or Flipkart?
We offer:
✅ Accountability – We’re a dedicated store, not a marketplace with multiple sellers.
✅ Personalized service – We guide you in choosing the right fragrance.
✅ Wider collection – Our curated selection is broader than what’s typically available on large platforms.
From which city in India do you operate?
Our online store is registered in Ahmedabad, Gujarat, but we also maintain inventory in Bengaluru.
Does Sillage Perfumes follow a dropshipping model?
No, we do not dropship. We stock all products in our Ahmedabad and Bengaluru warehouses, and our website reflects real-time availability.
Where do you source your inventory from?
We procure all our perfumes directly from authorized brand distributors in India, ensuring authenticity.
About Decants
What is a perfume decant?
A decant is a small sample of a fragrance transferred from the original bottle into a smaller, travel-friendly container. It allows you to try a luxury or niche perfume without committing to a full bottle.
Why buy a decant instead of a full bottle?
- Cost-effective: Test expensive perfumes at a fraction of the price.
- Try before you buy: Ensure you love the scent before investing in a full bottle.
- Travel-friendly: Small sizes are perfect for on-the-go use.
- Variety: Explore multiple fragrances without clutter.
What sizes do you offer for decants?
We offer decants in various sizes, typically ranging from 10ml to 30ml. Check each listing for available options.
How are your decants prepared?
All decants are carefully hand-poured from authentic, brand-new bottles using sterile tools to ensure hygiene and prevent contamination.
Are your decants authentic/original perfumes?
Yes! We source all our fragrances from authorized retailers or trusted suppliers. We do not sell dupes, clones, or diluted products.
How is the decant packaged?
Each decant comes in a high-quality glass or plastic vial with a secure cap (and sometimes an atomizer, depending on size). They are packed safely to prevent leaks during shipping.
Do decants expire? How should I store them?
- Decants have the same shelf life as original perfumes (typically 3-5 years).
- To preserve the scent, store them in a cool, dark place, away from direct sunlight and humidity.
- We share the batch and expiry date information of the decants we sell so you will precisely know from bottle your decant is made and what is the expiry date.
Will the scent be the same as the original bottle?
Yes, the fragrance is identical since it's taken directly from the original bottle. However, some perfumes may need to settle for 1-2 days after decanting due to temperature changes during shipping.
Can I request a decant of a fragrance not listed?
We occasionally take special requests! Contact us with the perfume name, and we’ll check if we can source it for you.
About Pricing
Why are your prices so competitive?
Our mission is to make authentic perfumes affordable for the average Indian. We keep costs low by:
- Building & maintaining our digital presence and online store (no outsourcing).
- Using AI to streamline operations and reduce manual work.
- Selling directly (no 10%+ platform fees like Amazon/Flipkart).
Also our store is relatively new compared to many other online stores, competitive pricing help us to motivate buyers to experience our store.
About Shipping charges
What are the shipping charges I have to pay?
Find the most updated information about the shipping charges in our Shipping Policy. Along with cost, it also has information about expected delivery dates.
About Refunds and Returns
To find details on Refunds and Returns, please refer to our Refund Policy. It has all the required details outlined. If still have any confusion, reach out to us using contact information available at Contact Us page.